1. Information We Collect

We collect information that you provide directly while creating an account or placing an order, including:

• Name
• Address
• Email ID
• Mobile number
• Payment details (processed securely through third-party gateways)

1.2 Automatically Collected Information

When you use our platform, we may automatically collect:

• Device information
• IP address
• Browser type
• App usage data
• Location (if enabled)
• Cookies and similar tracking data

1.3 Order & Transaction Details

• Products ordered
• Delivery address
• Transaction ID
• Purchase history

2. How We Use Your Information

Urbun Roots uses your data to:

• Process and deliver orders
• Improve platform performance and user experience
• Communicate order updates, offers, and service-related notifications
• Enhance product recommendations
• Prevent fraudulent activities
• Provide customer support
• Improve logistics and operational efficiency

We do not sell or rent your personal information to any third party.

3. Sharing of Information

We may share information only with:

• Delivery partners to complete your order
• Payment gateways for secure processing
• Service providers assisting with technology, marketing, or customer support
• Legal authorities, if required for compliance with laws, fraud prevention, or safety concerns

All partners are required to follow strict privacy and data protection guidelines.

4. Cookies & Tracking Technologies

Urbun Roots uses cookies to enhance user experience, including:

• Remembering login sessions
• Showing personalized recommendations
• Improving website performance
• Tracking usage analytics

You may disable cookies through your browser settings, but certain features may not work properly.

5. Data Storage & Security

• Your information is stored on secure servers with encryption and advanced security measures.
• Urbun Roots takes reasonable steps to protect data from unauthorized access, modification, or misuse.
• However, no online platform can guarantee absolute security, and you agree to use the service at your own risk.

6. Your Rights

You have the right to:

• Access your personal information
• Update or correct account details
• Delete your account
• Opt out of promotional messages
• Request clarification on how your data is used

For any data-related requests, you can contact us through the details provided below

7. Retention of Information

We retain personal information only as long as necessary for:

• Legal and tax compliance
• Processing orders
• Improving services
• Maintaining user history

Once data is no longer needed, it is securely deleted.

8. Third-Party Links

Our platform may contain links to external websites. Urbun Roots is not responsible for the privacy practices or content of those sites.

9. Policy Updates

This Privacy Policy may be updated periodically. Continued use of the platform after updates will be treated as acceptance of the revised policy.